Shipping & Tax Policy
When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. Please note once your order ships, no changes can be made to a shipping address.
We ship via UPS, USPS, Canada Post and FedEx; for standard shipping, please allow 4-10 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you as quickly as possible.
In a hurry?
For your convenience, we can expedite your order at your expense for 2-3 business days delivery, excluding holidays.
Orders are processed and shipped during business days (holidays excluded).
All International orders are subject to a flat rate of $30.00. We ship our packages via USPS and delivery can take to 2-3 weeks. All applicable taxes and duties are the responsibility of the customer. Shipping charges are non-refundable if the package is refused.
Local taxes, if applicable, will be added to your order.
Regular priced merchandise may be returned for refund, exchange or store credit within 7 days of purchase or delivery date. The product must be in original condition, with original tags and packaging, not worn, washed or loved in any way. Any returns without receipt will be credited only for the last discounted sale price, if applicable.
To initiate a return, please contact us.
All discounted sales are final.
We appreciate your business – thank you for your support and we look forward to serving you again!
Northern Acreage Supply Ltd. (“Northern Acreage”) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.
When you place an order, submit your account information or participate in Northern Acreage promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). Northern Acreage will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Northern Acreage, we understand and recognize that we must maintain and use customer information responsibly.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including placing an order, using our contact form or logging into any other Northern Acreage membership-related services.
Additional Means of Obtaining Information
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Information Sharing with Outside Parties
Northern Acreage will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
northernacreageca is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Northern Acreage employees and corporate partners to ensure your personal information is always kept safe.
Modification of Policies
Northern Acreage takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.
If you have questions or suggestions regarding our privacy standards please contact us.